Online Orders Terms & Conditions

1. About Us

Harvian Cellars Ltd is a company registered in England and Wales.
Registered office: [insert address].
VAT No: [insert number].
Telephone: [insert number].
Email: [insert email].

2. Scope

These Terms apply to all purchases made via our website, by telephone, or in person.
By placing an order, you confirm that you have read and accepted these Terms together with our Privacy Policy.

3. Age Verification

We do not sell or deliver alcohol to anyone under 18 years of age.
By placing an order, you confirm that you and any recipient are 18 or over.
We reserve the right to refuse delivery if age verification cannot be established.

4. Contract Formation

Your order constitutes an offer to purchase.
A contract is formed only when we dispatch the goods and confirm acceptance by email.
We may decline an order if:

Products are out of stock;

Payment cannot be authorised;

Age verification fails; or

A pricing or description error occurs.

5. Prices and Payment

All prices are in pounds sterling and include UK duty and VAT unless stated otherwise.
Delivery charges are shown at checkout.
We reserve the right to adjust prices to reflect changes in duty, VAT, or import tariffs.
If a pricing error occurs, we will contact you to confirm whether you wish to proceed at the correct price.

6. Delivery

Standard UK delivery normally takes 2–4 working days.
Free delivery applies to orders over £120 (excluding Highlands, Islands, and Northern Ireland).
We do not deliver outside the UK.
Click & Collect is available by prior arrangement.

7. Returns and Cancellations

You have the right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations.
We will refund the purchase price once goods are returned in saleable condition.
Faulty or damaged wines will be replaced or refunded in full.
We may request return of faulty bottles for inspection.

8. Gift Cards and Promotions

Gift cards are valid for 12 months from issue and cannot be exchanged for cash.
Promotional codes may carry expiry dates and usage limits.
We reserve the right to withdraw or amend offers at any time.

9. Liability

Nothing in these Terms limits your statutory rights.
Our liability is restricted to foreseeable loss arising directly from our breach of contract.
We are not responsible for delays or failures caused by events beyond our control (e.g. adverse weather, transport disruption, or industrial action).
This does not affect your right to a refund for undelivered goods.

10. Product Information

Images are illustrative only.
Vintage, label, and packaging may vary.
All wines are sold subject to availability.

11. Complaints

If you have a complaint, please contact us at [insert email].
We aim to acknowledge all complaints within 2 working days and resolve them within 5 working days.

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.